Commercial services
Resident communication and technical consultation support
Explain building works in plain language and give residents a practical route for raising technical questions before and during the project.
Discuss support for occupied worksConnect the works programme with the people affected
Residents need to understand what is proposed and how it will affect their home. WHBC can help translate the technical scope into usable communications, with access requirements considered alongside the contractor programme.
Where a landlord or managing agent is arranging consultation, we can prepare the technical information supporting the proposed works. This can include works descriptions and explanations of estimates for a Section 20 process managed by the client and its solicitor.
Technical information that supports clear communication
- Works explanations: prepare plain language descriptions of the proposed work and the anticipated effect on occupation.
- Access planning: identify visits requiring resident access and help coordinate the information needed for booking arrangements.
- Technical consultation input: prepare works descriptions or explain estimates for review within the client’s consultation process.
- Resident questions: record technical concerns and coordinate responses from the relevant project team member.
What you receive
An agreed communication plan identifies the updates residents need and when they should receive them. Depending on the appointment, the supporting material can include draft resident updates and an access requirements schedule. A technical query record helps the client track questions requiring a response. The client approves communications before issue.
Example scenario: windows in an occupied block
Suppose a managing agent plans window replacements while residents remain in occupation. WHBC could explain the work sequence and help identify the access needed to each flat. Technical questions about making good could then be recorded and resolved before individual visits are booked.
Questions about this service
The advertised service provides technical input to works descriptions and estimates. The client and its solicitor manage the statutory consultation process, including legal requirements and the issue of formal notices.
Attendance can be included to explain the building findings or proposed works and answer questions within the agreed technical scope. Questions requiring a legal or specialist response can be recorded for the appropriate adviser.
We can help clarify why access is required and identify practical arrangements to discuss with residents. The client retains responsibility for tenancy matters and any legal action relating to access. Attendance cannot be guaranteed.
Yes. Technical communication support can be scoped separately where the wider project is already managed by others. We will need the current works information and a clear route for obtaining approved answers from the project team.
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